Complete
Support/Service Program Flexibility of Performance Personalized Care Hassle-Free Transactions
OUR COMPANY ETHIC
Monitor’s discipline, the backbone of our company ethic, is “Setting
The Standard For Supplier Excellence”. Our goal is to always
deliver to our customers a combination of product quality, price
and ease of purchase that no one else in our industry can match.
Maintaining customer loyalty, and generating good “word of
mouth” is vitally important to Monitor’s day-to-day business.
Outstanding service is of key importance to Monitor because we see
service as critical to providing ease of purchase.
COMPLETE SUPPORT/SERVICE
PHILOSOPHY
“Service” is often an over used word. It does not differentiate
traditional field service supplied against a purchase order, which
all manufacturers should provide, with a complete support/service
program aimed at providing hassle free transactions, which Monitor
provides.
Our dedication has existed for over forty-five years.
SecureCare is what industry
leading, hassle-free service and support is all about. SecureCare
is an alliance between Monitor and our customers. It is designed
to guarantee your satisfaction and confidence in Monitor’s
ability to meet all the expectations you have for a premium vendor.
SecureCare is perpetual, not bounded by a purchase order.
LEADERSHIP
There are three basic tenets to SecureCare(SM). First, is flexibility
in the way we do business. This means having hardcopy and electronic
sales support materials; being able to interact with you over
the phone, the Internet, or in person; prompt delivery of
standard
products with the ability to provide for 24 hour emergency shipments;
and
much, much more.
Second, is what we call the “personal touch”.
We want to get to know our customers intimately, and we want our
customers
to have a sense of family with our team of professionals. For example,
our receptionist will answer the phone in our home office during
business hours, not an answering system. You will be directed to
the Monitor associate best suited to handle your request promptly,
courteously, and with a smile. All the associates at Monitor are
committed to being immediately available for every inquiry.
Third,
Monitor is not content to be a “me too” company.
We strive to be the company that shapes your expectations on products
and services. We continually challenge ourselves every year to “raise
the bar” and expand the educational materials, sales literature,
sales tools, product features, product delivery and field services
that SecureCare provides.
FROM OUR PEOPLE TO YOURS
SecureCare(SM) service and support begins with a staff of professionals
that combine the skills of mechanical engineering, electrical
engineering, and industrial and software design, with over 45
years of application
experience in point and continuous level measurement of powder
and bulk solids, liquid and slurry applications. We provide cost-effective
and innovative measurement solutions as well as any support you
need
to quickly and effortlessly implement those solutions into your
facility.
SecureCare continues by providing exceptional sales/technical
literature and sales support materials to make it easy for you
to select and
specify the right instrument for any level measurement application.
In addition to sales literature, Monitor produces educational
material aimed at better understanding point and continuous level
measurement
instrumentation so that you can avoid costly misapplications.
Monitor’s
series of interactive, multi-media CDs dedicated to making instrument
selection simple and fool proof is a great example. In addition,
Monitor periodically offers web-based seminars on our products
or a measurement related issue, which our customers can view
over the
Internet in the convenience of their offices. Interactive product
CD's and the web-based seminars are offered free of charge. SecureCare
includes an advanced, full feature web site at www.monitortech.com.
This web site contains information about Monitor and all our
products, industry Solutions and a Showcase of information.
SecureCare also means that our products will be delivered on-time
as needed. Our manufacturing operation is designed for most standard
products to ship within 2 to 5 days from receipt of an order.
In addition, Monitor maintains sufficient inventory of parts
and completed
units to provide emergency same-day or 24-hour shipment. This
means a lower cost of ownership to you by not having to stock
parts and
complete instruments locally for processes demanding minimal
down time. Monitor products are designed to be plug-in-place,
meaning
simple installation and start-up by your own personnel without
any specialized training or tools. Monitor is an ISO 9001 certified
manufacturer.
The quality and durability of our products allows
Monitor to offer industry-leading warranties. SecureCare is designed
to
give Monitor customers “tender
loving care” unmatched by any company
in the industry. We want our customers to have a “sense
of family” when dealing with Monitor associates or any
of our authorized representatives and distributors
worldwide. We hope that
you agree, and we are interested in any comments or suggestions
you might have concerning SecureCare, or any of the services
and support
functions it provides. Please call us at 800-766-6486.
Click on logo to see
current certificate
CONTACT SECURECARE REPRESENTATIVE
Kathleen [ click
here to email ]
Inside Sales / Exports
Andy [ click
here to email ]
Technical Support / Applications - Continuous Level Measurement, Point Level
Indicator, Solids Flow Detection, Particle Emission Monitoring and Bin Aeration
Spotlight: Continuous Level Measurement
SiloPatrol® SE Inventory control of raw materials for pre-blended masonry
products….
A company in Crystal Lake with 13 silos who provides
pre-blended masonry products and automated mixing stations to construction
sites or as they like to call it “mortar at a push of a button” was
looking for a way to better control the inventory levels of their
raw materials instead of having to do a “visual”. They
are very proactive in trying to find ways to make themselves more
cost-efficient and effective on all levels of operation. After some
research they decided to go with the SiloPatrol® cable-based
smart sensor (SMU) with the SiloTrackTM inventory management software
from Monitor Technologies. Even though the system cost more than
they initially were willing to spend, they were able to justify the
expenditure because of the added benefits of time saved to manually
measure the material levels and for the personnel safety reasons.
Now with automatic or on-demand readings, they have better control
of when they need to re-order raw materials and when the silos are
getting full during refilling to prevent the downtime and clean-up
costs of an over-filled silo. Plus, personnel make a lot fewer trips
up the silos.
Their initial purchase was for 6 SMU’s and the SiloTrack software.
Once they realized the value of the continuous level measurement
system, they were able to justify the purchase of additional SMU’s
for more of their silos.
Other features that they have come to appreciate about
the SiloPatrol is the simplicity of installation (including wiring
and set-up) for the sensor and the software, that the software works
with the current PC on their desk, the sensor’s compartmental
isolation of the electrical and mechanical components which eliminates
much of the dust from going into the electrical area, and the ability
to replace the sensor’s wiper and brush that cleans the cable
without having to actually cut the cable for servicing. They also
mentioned that technical support has been very responsive. They once
had a computer board issue that caused software re-installation problems
and technical support spent the time to talk them through the issue
and shared knowledge for future prevention.
The SiloPatrol SE inventory management system is the second edition
of the industry-leading cable-based smart sensor system that is designed
to handle some of the harshest and most dynamic conditions imaginable.
The SiloPatrol SE system incorporates state-of-the-art sensors with
a wide choice of operator interfaces to fit all types of situations.
For more information on the SiloPatrol SE click
here or contact Monitor Technologies LLC at 800-766-6486 in the
USA and 630-365-9403 worldwide.
Complete
Support/Service Program
SecureCare also means that our products will be delivered on-time
as needed. Our manufacturing operation is designed for most standard
products to ship within 2 to 5 days from receipt of an order.
In addition, Monitor maintains sufficient inventory of parts
and completed
units to provide emergency same-day or 24-hour shipment. This
means a lower cost of ownership to you by not having to stock
parts and
complete instruments locally for processes demanding minimal
down time. Monitor products are designed to be plug-in-place,
meaning
simple installation and start-up by your own personnel without
any specialized training or tools. Monitor is an ISO 9001 certified
manufacturer.
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